Privacy Policy

1. Introduction

Agenc Digital ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://agencdigital.com and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or mailing list
• Register for our courses or educational programs
• Engage our professional services
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and business information
• Payment and billing information
• Communications you send to us
• Course enrollment and progress information

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Date and time of visits

We collect this information using cookies and similar tracking technologies. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To provide and maintain our services
• To process course enrollments and deliver educational content
• To communicate with you about projects, services, and courses
• To send administrative information, updates, and confirmations

3.2 Business Operations

• To process payments and manage billing
• To improve our website, services, and customer experience
• To analyze usage patterns and optimize our offerings
• To comply with legal and regulatory obligations

3.3 Marketing (with your consent)

• To send you newsletters, marketing materials, and promotional offers
• To inform you about new services, courses, or features
• To conduct surveys and request feedback

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our contractual obligations when you purchase our services or courses
• Legitimate Interests: To improve our services, analyze website usage, and communicate about our business
• Consent: For marketing communications and non-essential cookies (you can withdraw consent at any time)
• Legal Obligation: To comply with applicable laws, regulations, and legal processes

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and delivering services, including:

• Website hosting providers
• Payment processors
• Email service providers
• Analytics providers (e.g., Google Analytics)
• Course platform providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Service Data: Retained for the duration of our business relationship plus 6 years (for tax and legal compliance)
• Course Data: Retained for the duration of course access plus 3 years
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the UK Information Commissioner's Office
• Adequacy decisions recognizing equivalent data protection standards
• Other legally approved transfer mechanisms

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)

Your continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):